Privacy Policy

1. Who we are

Finvora (“Finvora”, “we”, “us”) provides cloud accounting, invoicing, and related business software at https://finvora.ai and finvora.ai.

Registered / operating address (placeholder): United Arab Emirates. Contact: privacy@finvora.ai or support@finvora.ai.

2. Data we collect

Depending on how you use the service, we may process:

• Account data: name, email, password hashes, roles, and authentication metadata.
• Tenant / company data: business profile, tax identifiers, settings, and billing status.
• Operational data: invoices, quotations, journals, inventory, contracts, and related records you enter.
• Technical data: IP address, device/browser info, logs, and cookie/analytics identifiers where enabled.
• Support communications you send to us.

3. How we use data

We use personal and business data to:

• Provide, secure, and improve the Finvora platform.
• Authenticate users, enforce permissions, and prevent abuse.
• Process subscriptions and payments via our payment provider (e.g. Stripe).
• Send transactional emails (invites, password resets, document notifications).
• Comply with law and respond to lawful requests.

4. Legal bases

Where applicable (e.g. GDPR), we process data under contract performance, legitimate interests (security, product improvement), consent (optional analytics/marketing cookies), and legal obligation.

5. Sharing & subprocessors

We do not sell personal data. We share data with processors who help us run the service (hosting, email delivery, payments, error monitoring), under contractual confidentiality and security obligations. A high-level list appears in our Data Processing Addendum (/dpa).

6. International transfers

Data may be processed in regions where we or our providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses).

7. Retention

We retain account and tenant data for as long as your workspace is active and as needed for legal, tax, and dispute purposes after closure. You may request export or deletion subject to legal retention duties.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing or withdraw consent. Contact us at the privacy email above. You may also lodge a complaint with a supervisory authority.

9. Security

We use industry-standard measures including encryption in transit, access controls, and audit logging. No method of transmission or storage is 100% secure.

10. Children

Finvora is a business service and is not directed at children under 16. We do not knowingly collect children’s personal data.

11. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.